Carely HairHaircare Community

Contact Us

We're here to help! Whether you have questions, feedback, need technical support, or want to share suggestions - we'd love to hear from you. Our small team reads every message.

Get In Touch

  • General inquiries: hello@carelyhair.com
    Questions about the product, partnerships, press, or just saying hello.
  • Support: support@carelyhair.com
    Bug reports, account issues, subscription questions, or technical problems.
  • Privacy concerns: privacy@carelyhair.com
    Data requests, privacy questions, account deletion, or GDPR/CCPA inquiries.

Response Time

We aim to respond to all messages within 24-48 hours during business days (Monday-Friday). If you have an urgent issue, please mark your email subject as "URGENT" and we'll prioritize it.

Note: We're a small team, so responses on weekends or holidays may take a bit longer. We appreciate your patience!

Before You Contact Us

You might find answers to common questions in our documentation and policies:

Feature Requests and Feedback

Have an idea for a new feature or improvement? We want to hear it! Email us at hello@carelyhair.com with "Feature Request" in the subject line. We read every suggestion and use community feedback to guide product development.

Bug Reports

Found a bug? Please email support@carelyhair.com with:

  • A description of what went wrong
  • Steps to reproduce the issue (if possible)
  • Your device type and OS version (e.g., iPhone 14, iOS 17)
  • Screenshots or screen recordings (if applicable)

The more details you provide, the faster we can investigate and fix the issue!

Partnership and Business Inquiries

Interested in partnerships, affiliate programs, or business collaborations? Email hello@carelyhair.com with "Partnership" in the subject line.

Social Media

You can also reach us on social media:

For account-specific issues or private matters, please use email rather than social media DMs.