Carely HairHaircare Community

Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how Carely Hair ("we," "us," or "our") operated by Maison du Code LLC collects, uses, shares, and protects information when you use our mobile application and website (collectively, the "Service"). We're committed to transparency and giving you control over your data.

1. Information We Collect

Information You Provide

  • Account Information: When you create an account, we collect your email address, username, and password (stored securely and encrypted).
  • Profile Information: Optional information such as your hair type, texture, goals, and profile picture.
  • User Content: Posts, comments, photos, routine details, product reviews, notes, and any other content you choose to share on the platform.
  • Communications: When you contact us for support, feedback, or inquiries, we collect the information you provide in those messages.

Information Collected Automatically

  • Usage Data: How you interact with the Service (features used, time spent, actions taken) to understand patterns and improve the product.
  • Device Information: Device type, operating system, app version, unique device identifiers, and mobile network information.
  • Log Data: IP address, browser type, pages visited, timestamps, and error logs for reliability, security, and troubleshooting.
  • Cookies and Similar Technologies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

2. How We Use Your Information

  • Provide and Maintain the Service: Create and manage your account, enable features, store your content, and ensure the Service functions properly.
  • Improve and Develop: Analyze usage patterns, identify bugs, test new features, and make data-driven product decisions.
  • Community Safety and Moderation: Enforce our Community Guidelines and Terms of Service, prevent abuse, spam, and harmful content.
  • Communications: Send you service-related notifications, respond to your inquiries, and provide customer support.
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • With Other Users: Content you post publicly (posts, comments, profile information) is visible to other users according to your privacy settings.
  • Service Providers: We work with third-party companies that help us operate the Service, including hosting providers (Supabase), email services (Postmark), analytics tools, and payment processors. These providers are contractually obligated to protect your data.
  • Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect rights, property, and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information, except where we must retain it for legal compliance, dispute resolution, or fraud prevention. Cached or archived copies may persist for a limited time.

5. Your Privacy Rights and Choices

  • Access and Update: You can access and update your account information and profile settings at any time through the app.
  • Delete Your Account: You can request account deletion at any time. Contact us at privacy@carelyhair.com or use the in-app deletion feature.
  • Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
  • Marketing Communications: You can opt out of promotional emails by following the unsubscribe link in any marketing email.
  • Cookie Management: You can control cookies through your browser settings, though disabling cookies may affect Service functionality.

Additional Rights for EU/UK Users (GDPR)

If you're in the European Union or UK, you have additional rights including the right to object to processing, restrict processing, and lodge a complaint with your local data protection authority.

Additional Rights for California Users (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (note: we don't sell personal information).

6. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security. Please use a strong, unique password and enable two-factor authentication if available.

7. Children's Privacy

Carely Hair is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@carelyhair.com.

8. Third-Party Links and Services

The Service may contain links to third-party websites, services, or products (e.g., affiliate links). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice in the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your data, please contact:

For more information about how we operate, see our About page, Terms of Service, and Community Guidelines.